About This Course
Providing outstanding customer service and positive customer experiences often makes the difference between gaining and keeping a customer or losing one. This customer service training course will teach students how to achieve customer service excellence.
It offers the tools and techniques to ensure they build and maintain mutually beneficial relationships with customers. Students adopt the skills and techniques that routinely deliver positive customer experiences. They discover the attitude, skills and knowledge needed to be a successful customer service representative.
Students will be able to explain the importance of measuring & bench-marking service as well as the value of a lost customer. Getting certified helps you demonstrate that you are credible and trustworthy, traits that are always in high demand.
Learning Objectives
Material Includes
- Videos
- Booklets
Requirements
- 5 O Levels with credit or better including English
- Diploma in relevant field of study - added advantage
- Recommendation letter
- Equivalent to 5 O’ Level Credits for international students
- “A” level passes in at least 3 relevant subjects
- Experience in the program applied for shall be considered for mature entrants
Target Audience
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Curriculum
Introduction to Customer Service
WHO ARE CUSTOMERS?
Assignment 1
Communications Skills
Your Instructors
