About This Course
Providing outstanding customer service and positive customer experiences often makes the difference between gaining and keeping a customer or losing one. This customer service training course will teach students how to achieve customer service excellence.
It offers the tools and techniques to ensure they build and maintain mutually beneficial relationships with customers. Students adopt the skills and techniques that routinely deliver positive customer experiences. They discover the attitude, skills and knowledge needed to be a successful customer service representative.
Students will be able to explain the importance of measuring & bench-marking service as well as the value of a lost customer. Getting certified helps you demonstrate that you are credible and trustworthy, traits that are always in high demand.
Learning Objectives
Material Includes
- Videos
- Booklets
- Student Study Pack
Requirements
- No qualifications needed.
- There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course.
Target Audience
- School leavers and those entering the workforce: Individuals with no prior office experience who need foundational knowledge.
- Career changers: People looking to move into an administrative career path.
- Job seekers: Individuals hoping to improve their skills and make themselves more competitive in the job market.
- Small business owners: Entrepreneurs who need to understand administrative processes to manage their business efficiently.
- Project administrators: Those who manage multiple tasks and deadlines and need to improve their organizational skills.
- Virtual assistants: Remote professionals who want to enhance their digital workflow management.
- Government and NGO employees: Public sector administrative professionals who need to understand specific operational procedures.
Curriculum
Introduction to Customer Service
WHO ARE CUSTOMERS?
Assignment 1
Communications Skills
Your Instructors
