About This Course
This training course teaches you the basics of customer service. We show you how to focus on the customer to understand their expectations to help you improve their experience of your business.
We explain how to deal with stress and constructively interact with clients on the telephone to handle complaints. People’s perceptions of your company’s brand are defined by customer experience, so sign up to make sure they remember you fondly.
Training focuses on developing empathy, patience, and problem-solving skills, ensuring that customers feel heard, valued, and satisfied after every interaction. By improving customer satisfaction, businesses can create more meaningful and lasting relationships with their clients.
Learning Objectives
Adopt a consistent, professional communication style when speaking with customers
Develop skills in engaging with customers and handling their enquiries effectively
Listen effectively, asked questions and summarised to respond fully to a customer request
Identify ways they can add value to customer relationships and exceed expectations
Practise how to turn customer service disappointment into a positive experience
Material Includes
- Videos
- Booklets
- Student Study Pack
Requirements
- No qualifications needed.
- There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course.
Target Audience
- This course is ideal for anyone seeking training in customer service and customer care. The majority of participants attending our customer services courses are in customer facing or customer support roles, who want to develop their customer service skills and behaviours. Call centre staff being one example.
- Our customer service training is always aligned to the most frequent method of communication used to connect with your customers e.g. face to face, telephone, email.
- We are also experienced at providing bespoke training courses in customer services, as well as longer term programmes to meet specific organisation goals and service standards.
Your Instructors
