-70%
Customer Service
What you'll learn
Adopt a consistent, professional communication style when speaking with customers
Develop skills in engaging with customers and handling their enquiries effectively
Listen effectively, asked questions and summarised to respond fully to a customer request
Identify ways they can add value to customer relationships and exceed expectations
Practise how to turn customer service disappointment into a positive experience
-43%
Diploma in Customer Service
What you'll learn
To promote an entrepreneurial spirit and to consider the option of setting up a company as an employment opportunity
Development of entrepreneurial skills and use of tools that equip people to work in an entrepreneurial project
Essential knowledge for those interested in managing their own business
